YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
ACCEPTANCE OF THE YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel you order, acceptance of your order and completion of the contract between you and PIANO NECKTIE will be completed when we email you to confirm the goods have been despatched. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept you order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payment can be made by Visa, Visa Electron, MasterCard, American Express, Delta, and Maestro debit cards, PayPal and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by PIANO NECKTIE LTD. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to PIANO NECKTIE LTD, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple and secure PIANO NECKTIE LTD uses Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
All products sold by Piano Necktie Ltd. come with an identification tag attached with a disposable seal. We remind you to try on your items without removing the tag or seal, as we do not accept returned products unless they are in the same condition in which they were delivered to you. Where provided, any designer packaging such as authenticity cards, presentation boxes, dust bags should be included with your return.
Before shipping your return, we invite you to fill in the Return Form to obtain your Return Number. This will enable us to speed up the refund process.
The parcel must be delivered to the courier within 7 working days from the date in which you received your order. If you are returning more than one item from the same order, they must be sent in a single delivery: Piano Necktie Ltd cannot accept multiple return from the same order, with items sent at different times. Please remember that the buyer is responsible for the return delivery costs.
If one of these conditions is not met, Piano Necktie Ltd will not accept your return and the items will be shipped back to you at your own cost.
RECEIVING A REFUND
Your refund will either be credited to the original purchaser's credit card or PIANO NECKTIE LTD account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through NET-A-PORTER. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.
We have made every efford to display as accurately as possible the colours of our products that appear on PIANO NECKTIE. However, as computer monitor vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including PIANO NECKTIE Software, all HTML and FLASH and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by PIANO NECKTIE and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. PIANO NECKTIE tries to ensure that the information on this site is accurate and complete. PIANO NECKTIE does not promise that PIANO NECKTIE’s Content is accurate, error-free. PIANO NECKTIE does not promise that the functional aspects of the Site or PIANO NECKTIE's Content will be error free or that this Site, PIANO NECKTIE Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
NO COMMERCIAL USE
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
You have certain rights under the law. These include, in England:
1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; 2. Certain remedies if a product is defective; and 3. A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
SHIPPING METHODS AND COSTS
We deliver to 170 countries around the world.
United Kingdom (Excludes Channel Islands): £4.80 (each extra item +£1.80)
Europe: £7.50 (each extra item +£3.00)
Rest of the World: £12.71 (each extra item +£5.50)