RETURN POLICY


RETURN CONDITIONS

All products sold by Piano Necktie Ltd. come with an identification tag attached with a disposable seal. We remind you to try on your items without removing the tag or seal, as we do not accept returned products unless they are in the same condition in which they were delivered to you. Where provided, any designer packaging such as authenticity cards, presentation boxes, dust bags should be included with your return.

Before shipping your return, we invite you to fill in the Return Form to obtain your Return Number. This will enable us to speed up the refund process.

The parcel must be delivered to the courier within 7 working days from the date in which you received your order. If you are returning more than one item from the same order, they must be sent in a single delivery: Piano Necktie Ltd cannot accept multiple return from the same order, with items sent at different times. Please remember that the buyer is responsible for the return delivery costs.

If one of these conditions is not met, Piano Necktie Ltd will not accept your return and the items will be shipped back to you at your own cost.


RECEIVING A REFUND

Your refund will either be credited to the original purchaser's credit card or PIANO NECKTIE LTD account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.


REGISTERED OFFICE

Tethers End
Abingdon Road
Steventon
Oxon
OX13 6RN
England